Call us at 716.632.1400

PCMH

 We are excited to be a Patient-Centered Medical Home!

 Quality Measures

  • Click Here  to view 2015 – 2016 Disease Management Quality Measures Report
  • Click Here  to view 2015 – 2016 Preventive Health Quality Measures Report

 Patient Satisfaction

Click Here to view 2012 Patient Satisfaction Survey Results

 What is a Patient-Centered Medical Home?

It means taking care of you is a team effort.  Our health professionals work together to keep you healthy and to provide you with a new, comprehensive approach to care.  Our goal is to offer personalized attention with a focus on quality and satisfaction.

What You Can Expect:

  • Enhanced personal relationships with your primary care doctor and Medical Home Team
  • Improved coordination with your specialists and Medical Home Team
  • New ways to access the services you need, such as non-visit care
  • Focus on healthy living and disease prevention
  • Use of the best evidence-based guidelines in the care of chronic health problems
  • A team that is open to your feedback and input
  • Continuous monitoring of our services and your care so we can improve quality and satisfaction

Help Us, Help You!  Be Part of the Team!

  • Bring in a list of your medicines each visit.  Make sure you understand how and why you take each one.
  • Make a list of goals for each visit.
  • Ask questions.  If we are not clear, ask us to explain.
  • If we overlook something, speak up.  Demand the best from us.
  • If you can, call us before you see another doctor, have tests or x-rays, or go to an ER, urgent care center, or hospital.
  • Keep copies of your tests and records and start your own Personal Health Record.  Ask your doctors to send us copies.  Get tests done ahead of time, before your visit.
  • Call us if you are having a problem with your medications.  Don’t just stop them…it may be dangerous.
  • If you smoke, quit!  We can help!!
  • Please visit us at least once a year.
  • Tell us how we can do better.

We Meet Your Individual Needs.

We Respect Your Time.

  • Same day appointments
  • Walk-ins for simple problems
  • We are almost always open.  Monday, Tuesday, Wednesday, and Thursday 7:30am – 6:30 pm.;  Friday 7:30 am to 5:00 pm. and Saturday 9 am to 1:00 pm.

We Will Always Be Available!

  • We are available in the office six days a week.  For emergencies, always call the office to speak with the on-call physician.
  • In 2011, look for the new “e-Visit”.

Electronic Prescribing

  • We utilize a program that enables us to electronically prescribe your prescriptions.  We are able to track your refills or print a drug list for you.
  • We check automatically for allergies and interactions.
  • We will prescribe generic drugs whenever possible to reduce your copay costs.

We Are Always Improving

  • We have an active quality improvement team that meets and trains monthly.
  • Our patient advisory panel meets bi-annually.  (Please let us know if you are interested in participating on the panel.)